Privacy Policy
Handling of Personal Information (Privacy Policy)
2nd RETAILING Co., Ltd. (hereinafter "the Company") appropriately handles personal information according to the Personal Information Protection Policy.
1. Use of Personal Information
The personal information obtained by the Company is appropriately handled within the scope required to achieve the following purposes of use.
【Purposes of Use】
(For users of our services)
-
For responding to customer inquiries, providing after-sales service, and providing customer support
* We use a caller ID display service in case we need to return your call. We appreciate your understanding in this matter.
- For receiving applications for, shipping, providing, or settling payments for products and services
- For verifying customer identity, confirming usage conditions, and contacting customers regarding the use of our products and services or billing
- For the smooth operation of a shared loyalty program, such as the issuance, calculation, and use of loyalty points
- For analyzing information such as view and purchase history in order to perform advertising, marketing, or sales promotion for Group company products and services or providing personal data to third parties for doing so, such as sending direct mail or distributing advertising materials based on customer preferences and tastes
- For enabling the Company to provide information regarding the products and services handled by companies deemed appropriate by the Company
- For enabling the Company to conduct surveys and monitor programs for companies deemed appropriate by the Company
- For analyzing collected information such as view and purchase history for the purposes of marketing analysis such as the sale and usage of products and services according to tastes and preferences or to provide to third parties for data analysis, etc.
- When deemed necessary by the Company for improving provided products and services and beneficial to customers
- For maintaining the normal functionality of websites
(For shareholders)
- For the execution of duties related to the exercise of shareholder rights under the Companies Act and the fulfillment of the Company's obligations
- For implementing various measures that ensure smooth relations between shareholders and the Company
- For managing shareholder records (creating shareholder data to conform with legally-defined standards, etc.)
- To respond to shareholder inquiries
(For business partners)
- For conducting business partner surveys to ensure compliance
When collecting personal information for purposes other than those stated above, we will announce or provide notification of the purposes of use on each occasion.
【Joint Use】
We share personal information within Group companies (companies defined within the range of joint use as indicated below) within the scope required to achieve the following purposes of use.
-
Personal information for joint use
- Information provided by customers used for identifying individuals, such as name, address, date of birth, telephone number, and e-mail address, or information that includes a personal identification code. This includes the history of using products and services, as well as information that can be used to identify individual customers by combining it with other information.
- Content of customer inquiries
-
Purposes of joint use
- For enabling the shared customer use of services provided by Group companies
- For the advertising, marketing, or sales promotion of products and services provided by Group companies
- For the advertising, marketing, or sales promotion of products and services handled by companies deemed appropriate by Group companies
- For analyzing collected information such as view and purchase history for the purposes of marketing analysis such as the sale and usage of products and services according to tastes and preferences
- For responding to customer inquiries
-
Scope of joint use
- The Company and its consolidated subsidiaries and equity-method affiliates
- Franchise stores or dealers of the above companies
-
Entity responsible for managing the personal information for joint use
2nd RETAILING Co., Ltd.
*
Information regarding the consolidated subsidiaries and equity-method affiliates of 2nd RETAILING Co., Ltd. is available on the following website.
https://2nd-rtl.com/en/company/group/
*
Information regarding the name, address, and legal representative of the Company, as well as the name and address of the administrator responsible for joint use, is available on the following website.
https://2nd-rtl.com/en/company/profile/
https://2nd-rtl.com/en/company/officer/
2.
Provision of Personal Information
to Third Parties
We do not provide personal information to third parties, except when the customer has agreed in advance, or when permitted by law.
3. Handling of Anonymized Information
-
Creation of anonymized information
We conduct the following measures when creating anonymized information (personal information that has been processed in an irreversible manner according to legally-defined measures so that individuals cannot be identified).- We implement appropriate processing according to legally-defined standards
- We implement security management measures for preventing information leaks regarding the deleted information and the method for processing the information, according to legally-defined standards
- We announce the types of information included in the anonymized information that is created
- We do not attempt to identify the individuals related to the personal information that was used to create the anonymously processed information
-
Provision of anonymized information
When providing anonymized information to third parties, we announce the types of personal information included in the anonymized information that will be provided and the provision method, and inform the third party recipient of the information that the provided information is anonymized information.
* Announcements regarding anonymized information are available on the following website.
GEO CORPORATION Privacy Policy
4. Disclosure to Service Providers
When we outsource work in full or in part, we may provide personal information to service providers within the scope required. When doing so, we enter an agreement with the outsourcer regarding the protection of personal information and implement appropriate supervision.
5. Management of Personal Information
We take great care to strictly manage personal information and prevent unauthorized access and the loss, destruction, modification, and leakage of personal information. When collecting personal information via the Internet or a mobile communication device, we use industry-standard SSL technology as required to protect the information.
* Due to the nature of the Internet, industry-standard SSL technology does not completely guarantee security.
* Information regarding our security management measures is available on the following website.
6. Cookies and Web Beacons
We may use cookies and Web beacons. These features are used to make our websites more convenient for our customers and to analyze website usage.
7. Revisions to Our Handling of Personal Information (Privacy Policy)
This privacy policy is subject to change in order to further protect personal information or due to changes in laws or guidelines issued by government institutions, etc. When such changes occur, the content of the revised policy applies from that time.
8. Procedures for Disclosure, Correction, or Suspension of Use
We swiftly respond to requests for disclosure, amendment, or cessation of use from our customers or their appointed representative, within a reasonable scope. For information on how to send us queries, see "9. Inquiries regarding our handling of personal information."
* Requests regarding disclosure will be responded to in writing, or in person, on the telephone, or via electromagnetic records.
* Requests regarding amendment or cessation of use will be responded to in person or on the telephone. (We do not issue certificates or the like. We appreciate your understanding in this matter.)
9.
Inquiries Regarding Our Handling
of Personal Information
We receive inquiries regarding our handling of personal information and requests for disclosure and amendment via the following inquiry form.
* Select "Regarding the handling of personal information" as the inquiry type.
* For information on the GEO CORPORATION policy on handling personal information, see below.
Handling of Personal Information
GDPR Privacy Policy
For customers of 2nd STREET residing in the European Economic Area (EEA) and the United Kingdom (UK), we handle their personal data in accordance with the provisions of sections 1. through 9. of the above "Handling of Personal Information (Privacy Policy)," as well as the following provisions, in compliance with the General Data Protection Regulation (GDPR) and the GDPR as incorporated into UK domestic law (collectively referred to as the "GDPR"). In the event of any conflict between the provisions of sections 1. through 9. of the above "Handling of Personal Information (Privacy Policy)" and the provisions set forth below, the provisions below shall prevail.
1. Controller
We, along with 2ND STREET CORPORATION, jointly determine the purposes and means of handling personal data of customers of 2nd STREET. Regarding the handling of personal data of customers of 2nd STREET, we and 2ND STREET CORPORATION (hereinafter referred to as "the Group") are joint controllers within the meaning of the GDPR.
2. Collection of Personal Data
The Group collects the following personal data.
- Login ID, login password, nickname, and security question and answer
- Name, address, zip code, phone number, email address, etc.
- Information obtained by using cookies (e.g., browser identification information, browsing history on the Group's websites)
- Your history of using the website (e.g., history of purchases, searches, browsing, and inquiries)
3.
Lawful Bases
for Processing Personal Data
The Group processes your personal data for the following purposes on the following lawful bases.
| Purposes | Lawful Bases |
|---|---|
| A. To respond to customer inquiries, provide after-sales service, and support customers | The legitimate interest of the Group: necessary for appropriately responding to your inquiry |
| B. To receive and process orders for products and services, ship and deliver them, and settle payments | Necessary for the performance of a contract with you |
| C. To confirm your identity, eligibility and other details, and to contact you regarding the use of our products and services and billing | Necessary for the performance of a contract with you |
| D. To enable customers to seamlessly use services provided across the Group | The legitimate interest of the Group: necessary for enhancing customer convenience by enabling seamless use of services provided by Group companies |
| E. To analyze acquired browsing and purchase history in order to deliver direct mail, display advertisements, and conduct other advertising, promotional, and marketing activities related to products and services of Group companies, tailored to individual interests and preferences, or to provide personal information to third parties for such purposes | Your consent |
| F. To provide information about products and services handled by companies that we deem appropriate | Your consent |
| G. To conduct surveys and monitor programs on behalf of companies that we deem appropriate | Your consent |
| H. To analyze acquired browsing and purchase history for marketing analysis, including the sales and usage trends of products and services tailored to individual interests and preferences | Your consent |
| I. Where we deem it essential to improve the products and services we provide, and beneficial to our customers | The legitimate interest of the Group: necessary for improving our products and services |
| J. To protect and maintain functions of the website | The legitimate interest of the Group: necessary for protecting and maintaining functions of the website |
Where the Group collects, uses or discloses your personal data based on your consent, you can revoke your consent at any time.
4.
Disclosure of Personal Data
to Third Parties
The Group may disclose your personal data as described below. In such cases, the Group will take the necessary steps in accordance with applicable laws and regulations before disclosing the data.
| Purpose | Categories of Recipients |
|---|---|
| A. To respond to customer inquiries, provide after-sales service, and support customers | ・Shipping partners ・Payment service providers ・Cloud service providers ・GEO CORPORATION ・2nd RETAILING TECHNOLOGIES Co., Ltd. |
| B. To receive and process orders for products and services, ship and deliver them, and settle payments | ・Shipping partners ・Payment service providers ・Cloud service providers ・GEO CORPORATION ・2nd RETAILING TECHNOLOGIES Co., Ltd. |
| C. To confirm your identity, eligibility and other details, and to contact you regarding the use of our products and services and billing | ・Cloud service providers ・GEO CORPORATION |
| D. To enable customers to seamlessly use services provided across the Group | ・Cloud service providers ・Payment service providers ・GEO CORPORATION ・2nd RETAILING TECHNOLOGIES Co., Ltd. |
| E. To analyze acquired browsing and purchase history in order to deliver direct mail, display advertisements, and conduct other advertising, promotional, and marketing activities related to products and services of Group companies, tailored to individual interests and preferences, or to provide personal information to third parties for such purposes | ・Cloud service providers ・Ad-tech partners ・External tool providers ・GEO CORPORATION ・2nd RETAILING TECHNOLOGIES Co., Ltd. |
| F. To provide information about products and services handled by companies that we deem appropriate | ・Cloud service providers ・GEO CORPORATION ・2nd RETAILING TECHNOLOGIES Co., Ltd. |
| G. To conduct surveys and monitor programs on behalf of companies that we deem appropriate | ・Cloud service providers ・GEO CORPORATION ・2nd RETAILING TECHNOLOGIES Co., Ltd. |
| H. To analyze acquired browsing and purchase history for marketing analysis, including the sales and usage trends of products and services tailored to individual interests and preferences | ・Web analytics providers ・Customer data platform operators ・GEO CORPORATION ・2nd RETAILING TECHNOLOGIES Co., Ltd. |
| I. Where we deem it essential to improve the products and services we provide, and beneficial to our customers | ・Cloud service providers ・GEO CORPORATION ・2nd RETAILING TECHNOLOGIES Co., Ltd. |
| J. To protect and maintain functions of the website | ・Cloud service providers ・GEO CORPORATION ・2nd RETAILING TECHNOLOGIES Co., Ltd. |
The Group may also disclose your personal data to government authorities and other agencies to comply with legal obligations and demands.
5.
Cross-Border Transfer
of Personal Data
The disclosure described in section 4 above may involve cross-border transfers of personal data to countries or regions outside the EEA, the UK, or Japan. In such cases, the Group will implement one of the data protection measures listed below:
- Adequacy decisions made by the European Commission or the UK government
- Standard Contractual Clauses (SCCs) adopted by the European Commission
- International Data Transfer Agreement (IDTA) or the International Data Transfer Addendum to the European Commission's SCCs approved by the UK Parliament
For more information on these measures, please contact the Group via the inquiry form referred to in section 8 below.
6. How Long We Retain Personal Data
The Group retains your personal data for as long as it is necessary for the purposes described in section 3. above or for a period consistent with applicable laws. The Group will delete or anonymize your personal data when it no longer needs it in accordance with applicable laws and the Group's established procedures.
7. Children's Privacy
The Group does not knowingly collect or store personal data about children who it knows reside in the EEA or the UK and are under 16 years of age. If the Group discovers that it has unintentionally collected data from a child who resides in the EEA or the UK in a way that does not meet the requirements under the GDPR and other applicable laws, it will delete the data immediately.
8. Your Rights
You have the following rights regarding the use of your personal data by the Group, in accordance with the conditions set forth in the GDPR.
- Right to withdraw consent - As described in section 3. above, you can revoke at any time previously given consent to the Group's processing of your personal data.
- Right to access - You have the right to make an inquiry, to review and to request from the Group copies of your personal data it holds.
- Right to rectification - You have the right to request the Group to correct any of your personal data the Group holds which you believe is inaccurate. You also have the right to request the Group to complete your personal data it holds which you believe is incomplete.
- Right to erasure - You have the right to request that the Group erases your personal data, under certain conditions.
- Right to restrict processing - You have the right to request that the Group restricts the processing of your personal data, under certain conditions.
- Right to object to processing - You have the right to object to the Group's processing of your personal data, under certain conditions.
- Right to data portability - Under certain conditions, you have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and to transfer that personal data to another controller.
If you would like to exercise any of these rights, or if you have any inquiries about your rights, please contact the Group by using the following methods.
Email：datarequest@datarep.com
Web form：https://www.datarep.com/data-request
9. Lodging Complaint with Data Protection Authority
You can lodge complaints about the Group's way of processing your personal data with a data protection supervisory authority that has jurisdiction over the region where you reside. Contact information of data protection supervisory authorities is available at the following URL.
For EEA residents：https://edpb.europa.eu/about-edpb/about-edpb/members_en
For UK residents：https://ico.org.uk/
CCPA Privacy Policy
For customers of 2nd STREET residing in the State of California, United States, we handle their personal information in accordance with the provisions of sections 1. through 9. of the above "Handling of Personal Information (Privacy Policy)," as well as the following provisions, in compliance with the California Consumer Privacy Act, as amended (CCPA). In the event of any conflict between the provisions of sections 1. through 9. of the above "Handling of Personal Information (Privacy Policy)" and the provisions set forth below, the provisions below shall prevail.
We, along with 2ND STREET CORPORATION, jointly determine the purposes and means of handling personal information of customers of 2nd STREET. Regarding the handling of personal information of customers of 2nd STREET, we and 2ND STREET CORPORATION (hereinafter referred to as "the Group") are businesses within the meaning of the CCPA. The content set forth in section 1 through 5 below constitutes a notice at collection provided by the Group pursuant to CCPA §1798.100(a), and the content set forth in section 6 through 12 below sets forth the contents of the privacy policy published by us in accordance with CCPA §1798.130(a)(5). For the privacy policy published by 2ND STREET CORPORATION, please refer to the table below:
Privacy Policy
1. Categories of Personal Information We Collect
The Group collects the following categories of personal information.
| Categories of Personal Information |
|---|
| a. Identifiers such as a real name, postal address, unique personal identifier, online identifier, email address, login ID, or other similar identifiers |
| b. Commercial information, including records of products you purchased, obtained, or considered, or other purchasing or consuming histories or tendencies |
| c. Internet or other electronic network activity information, including browsing history, search history, and information regarding your interaction with our websites |
| d. Audio, electronic, visual or similar information such as recordings of your inquiries |
| e. Sensitive personal information, which is your account log-in ID for our websites in combination with any required security or access code, password, or credentials allowing access to the accounts |
2. Purposes of collecting and processing personal information
The Group collects and processes your personal information for the following purposes.
A. To respond to customer inquiries, provide after-sales service, and support customers
B. To receive and process orders for products and services, ship and deliver them, and settle payments
C. To confirm your identity, eligibility and other details, and to contact you regarding the use of our products and services and billing
D. To enable customers to use services provided by Group companies seamlessly across the group
E. To analyze acquired browsing and purchase history in order to deliver direct mail, display advertisements, and conduct other advertising, promotional, and marketing activities related to products and services of Group companies, tailored to individual interests and preferences
F. To provide information about products and services handled by companies that we deem appropriate
G. To conduct surveys and monitor programs on behalf of companies that we deem appropriate
H. To analyze acquired browsing and purchase history for marketing analysis, including the sales and usage trends of products and services tailored to individual interests and preferences
I. Where we deem it essential to improve the products and services we provide, and beneficial to our customers
J. To maintain the normal functionality of the website
3. Sale or Sharing of Personal Information to Third Parties
The Group may entrust the processing of your personal information in whole or in part to Group companies and other external vendors to the extent necessary to achieve the purposes as described in section 2. above. Such disclosure may involve a sale or sharing of your personal information to a third party within the meaning of the CCPA.
4. Your Right to Opt-out of Sale or Sharing of Personal Information
When a business "sells" or "shares," as defined in the CCPA, personal information of a consumer to or with a third party, the consumer has a right to opt-out of the sale or sharing. To exercise this right, please either (a) click the "Do Not Sell or Share My Personal Information" link, or (b) enable an "opt-out preference signal" or "Global Privacy Control" in your browser.
5.
How Long
We Retain Personal Information
The Group retains your personal information for as long as it is necessary for the purposes described in section 2. above or consistent with applicable laws. The Group will delete or anonymize your personal information when it no longer needs it in accordance with applicable laws and our established procedures.
6. Categories of Personal Information Collected and Their Sources in the Past 12 Months
The following are the categories of personal information we have collected in the preceding 12 months and their sources.
| Categories of Personal Information | Sources |
|---|---|
| a. Identifiers such as a real name, postal address, unique personal identifier, online identifier, email address, login ID, or other similar identifiers | ・You ・Business operators of internet shopping malls |
| b. Commercial information, including records of products you purchased, obtained, or considered, or other purchasing or consuming histories or tendencies | ・You ・Business operators of internet shopping malls |
| c. Internet or other electronic network activity information, including browsing history, search history, and information regarding your interaction with our websites | ・You |
| d. Audio, electronic, visual or similar information such as recordings of your inquiries | ・You |
| e. Sensitive personal information, which is your account log-in ID for our websites in combination with any required security or access code, password, or credentials allowing access to the accounts | ・You |
7.
The Purposes of Use
of the Personal Information
The purposes for which we use personal information are as described in section 2. above.
8. The Categories of Personal Information Sold or Shared in the Past 12 Months
The following are the details of the personal information we have sold or shared in the previous 12 months.
| Categories of Personal Information (As listed in Section 6.) | Categories of Third Parties | Purposes (As listed in Section 2.) |
|---|---|---|
| c. Internet or other electronic network activity information, including browsing history, search history, and information regarding your interaction with our websites | ・Web analytics providers ・Customer data platform operators |
H. |
| ・Ad-tech partners | E. |
9. Children's Privacy
We do not knowingly collect or store personal information about children who we know reside in California and are under 13 years of age. If we discover that we have unintentionally collected information from a child who resides in California in a way that does not meet the requirements under the CCPA and other applicable laws, we will delete the information immediately.
10.
Disclosure of Personal Information
to Third Parties
As shown below, we may disclose certain categories of your personal information to third parties. In such cases, we will take appropriate measures, including obtaining your consent, in accordance with applicable laws.
| Categories of Personal Information (As listed in Section 6.) | Categories of Third Parties | Purposes (As listed in Section 2.) |
|---|---|---|
| a. Identifiers such as a real name, postal address, unique personal identifier, online identifier, email address, login ID or other similar identifiers b. Commercial information, including records of products you purchased, obtained, or considered, or other purchasing or consuming histories or tendencies d. Audio, electronic, visual or similar information such as recording of your inquiry e. Sensitive personal information, which is your account log-in ID for our websites in combination with any required security or access code, password, or credentials allowing access to the accounts |
・Shipping partners ・Payment service providers ・Cloud service providers ・GEO CORPORATION ・2nd RETAILING TECHNOLOGIES Co., Ltd. |
A. |
| a. Identifiers such as a real name, postal address, unique personal identifier, online identifier, email address, login ID or other similar identifiers | ・Shipping partners ・Payment service providers ・Cloud service providers ・GEO CORPORATION ・2nd RETAILING TECHNOLOGIES Co., Ltd. |
B. |
| a. Identifiers such as a real name, postal address, unique personal identifier, online identifier, email address, login ID or other similar identifiers | ・Cloud service providers ・GEO CORPORATION |
C. |
| a. Identifiers such as a real name, postal address, unique personal identifier, online identifier, email address, login ID or other similar identifiers e. Sensitive personal information, which is your account log-in ID for our websites in combination with any required security or access code, password, or credentials allowing access to the accounts |
・Cloud service providers ・Payment service providers ・GEO CORPORATION ・2nd RETAILING TECHNOLOGIES Co., Ltd. |
D. |
| a. Identifiers such as a real name, postal address, unique personal identifier, online identifier, login ID, email address, account name or other similar identifiers c. Internet or other electronic network activity information, including browsing history, search history, and information regarding your interaction with our websites |
・Cloud service providers ・Ad-tech partners ・GEO CORPORATION ・2nd RETAILING TECHNOLOGIES Co., Ltd. ・External tool providers |
E. |
| a. Identifiers such as a real name, postal address, unique personal identifier, online identifier, email address, login ID or other similar identifiers | ・Cloud service providers ・GEO CORPORATION ・2nd RETAILING TECHNOLOGIES Co., Ltd. |
F. G. I. |
| c. Internet or other electronic network activity information, including browsing history, search history, and information regarding your interaction with our websites | ・Web analytics providers ・Customer data platform operators ・GEO CORPORATION ・2nd RETAILING TECHNOLOGIES Co., Ltd. |
H. |
| c. Internet or other electronic network activity information, including browsing history, search history, and information regarding your interaction with our websites | ・Cloud service providers ・GEO CORPORATION ・2nd RETAILING TECHNOLOGIES Co., Ltd. |
J. |
We may also disclose your personal information to government authorities and other agencies to comply with legal obligations and demands.
11. Your Rights
You have the following legal rights set out in the CCPA with the processing of your personal information by us, in accordance with the conditions set forth in the CCPA.
- Right to know what personal information about you we collect, use, disclose, sell or share
- Right to request us to delete your personal information collected by us, with certain exceptions
- Right to request us to correct inaccurate personal information we hold about you
- Right to opt-out of the sale or sharing of your personal information by us
- Right to limit use and disclosure of sensitive personal information to the extent necessary to achieve certain purposes such as to maintain your account
- Right not to receive discriminatory treatment by us for the exercise of the privacy rights conferred by the CCPA
If you would like to exercise any of these rights, or if you have any inquiries about your rights, please contact us by using the following methods. We may ask you to provide additional information that is reasonably necessary for identity verification.
If you wish to exercise your right to opt out, please click the "Do Not Sell or Share My Personal Information" link available on this website.
12. Authorized Agent
When you use an authorized agent to submit a request to know, a request to delete, or a request to correct inaccurate personal information, we may require that you:
- Provide the authorized agent with written permission to do so and verify your own identity directly with us
- Directly confirm with us that you provided the authorized agent with permission to submit the request
We may deny a request from an agent that does not submit proof that they have been authorized by you to act on your own behalf.
Established on November 1, 2011
Revised on October 1, 2026
2nd RETAILING Co., Ltd.